Secure My Booking
Secure My Booking
Secure My Booking is the largest provider of refund protection to Spektrix users. We help venues give customers peace of mind when booking tickets and deliver the kind of customer service that you expect at your Box Office.
We work with theatres, arts and culture organisations, visitor attractions and live event venues across the UK, US, Canada and Australia, helping them offer simple refund protection that helps give customers confidence when booking while also driving additional revenue.
What we do
✅ Help customers feel more confident when booking
✅ Reduce refund-related admin for venue teams
✅ Support customers when they can no longer attend
✅ Provide a clear refund application process
✅ Offer support from our customer service team, 7 days a week
How it works
Customers add Secure My Booking when buying their tickets.
If something unexpected happens and they can no longer attend, they apply for a refund through us. We review the application and supporting documents directly, so the venue does not have to manage the process.
Why venues choose us
🎟️ We support more than 8 million tickets every year
🎟️ We have over 10 years’ experience working with venues
🎟️ We already work with a over 120 Spektrix venues
🎟️ We provide clear wording, staff guidance and launch support
🎟️ We make the process simple for customers and venue teams
Secure My Booking is a straightforward way for venues to offer customers extra reassurance, while keeping the process fair, simple and easy to manage.
Customer feedback
⭐ Customers regularly share positive feedback about Secure My Booking on Google and Trustpilot, highlighting our clear communication, helpful support and quick refund process.
Secure My Booking is a straightforward way for venues to offer customers extra reassurance, while keeping the process fair, simple and easy to manage.
If you’re interested in speaking to us about ticket refund protection, please get in touch: partners@securemybooking.com