Protect Group

Protect Group is a leading global provider of refundable booking solutions, helping venues and ticketing platforms improve customer confidence while generating incremental revenue. Their flagship “Refund Protect” service allows customers to upgrade to a refundable booking at checkout, providing a seamless safety net for unforeseen circumstances.

• Refund Protect: A fully managed service that allows customers to upgrade their tickets to refundable terms, covering illness, injury, travel disruptions, and more.

• Smart Pricing Engine: An AI-powered pricing engine that dynamically adjusts upgrade costs based on real-time data and customer behavior to maximize conversions.

• Hands-off Administration: Protect Group handles the entire refund application and payout process directly with the customer, reducing the administrative burden on your box office.

• Revenue Generation: Venues retain the original ticket revenue, plus a share of the upgrade fee, and gain the ability to resell the refunded ticket.

• Global Compliance: As a managed service rather than traditional insurance, it can be implemented worldwide without the need for localized insurance regulatory barriers.