CrowdHandler - Virtual Waiting Room
Virtual waiting rooms for your biggest on-sales
CrowdHandler is a virtual waiting room and queue management platform used by venues and promoters including Spektrix clients such as ENO and the Barbican Centre.
Integrated with Spektrix, it gives you an extra layer of fairness, protection and control for the on-sales where demand runs far beyond the everyday; West End-scale productions, major music events, and high profile one-offs that attract scalpers as reliably as they attract fans.
Fairer queuesFans wait in a branded countdown lobby before the sale. When it opens, positions are randomised; arriving early, running bots or having a faster connection buys no advantage.
Serious bot protectionLayered defences at the queue: CAPTCHA on entry, session limits and IP reputation filtering, on top of pre-sale randomisation that neutralises queue-camping outright.
Your brand, your rulesFully customisable waiting rooms showing live queue position, estimated wait and messaging you control to keep fans informed.
Real-time controlSchedule a room per performance, run several in parallel, and tune throughput live to match what your checkout can sustain.
Deep Spektrix integrationTicket access is verified against the waiting room, so nobody bypasses the queue – proven live with major Spektrix venues.
Experience on tapCrowdHandler has protected thousands of on-sales since 2020. We’ve seen every way a big drop can go wrong, and most of the ways to get it right. Our team works consultatively, advising on queue strategy, timing and bot risk before your event, not just supplying the software.