Secure My Booking
Secure My Booking
Secure My Booking is the largest provider of refund protection to Spektrix users. We help venues give customers peace of mind when booking tickets with deliver the kind of customer service that you expect all while earning extra revenue.
We work with theatres, arts and culture organisations, visitor attractions and live event venues across the UK, US, Europe, Canada and Australia, helping them offer simple refund protection that helps give customers confidence when booking while also driving additional revenue.
What we do
✅ Help customers feel more confident when booking
✅ Give organisations a new stream of income
✅ Reduce refund-related admin for venue teams
✅ Support customers when they can no longer attend
✅ Provide a clear refund application process
✅ Offer support from our customer service team, 7 days a week
How it works
Customers add Secure My Booking when buying their tickets.
If something unexpected happens and they can no longer attend, they apply for a refund through us. We review the application and supporting documents directly, so the venue does not have to manage the process.
Why venues choose us
🎟️ We have exceptional customer service ratings, supported by a telephone helpline and live chat with our agents
🎟️ We have over 20 years experience working with venues
🎟️ We already work with a over 400 art and culture venues, including 120+ Spektrix partners
🎟️ We provide clear wording, staff guidance and launch support
🎟️ We manage the install and go-live, making the process simple for busy venue teams
Secure My Booking is a straightforward way for venues to offer customers extra reassurance, while keeping the process fair, simple and easy to manage.
Customer feedback
⭐ Customers regularly share positive feedback about Secure My Booking on Google and Trustpilot, highlighting our clear communication, helpful support and quick refund process.
Secure My Booking is a straightforward way for venues to offer customers extra reassurance, while keeping the process fair, simple and easy to manage.
If you’re interested in speaking to us about ticket refund protection, please get in touch: partners@securemybooking.com